Blinkwave Digital Innovations, referred to as Blink Digital ("we" and "us"), is the operator of https://www.blin.ke ("Website"). By placing an order through this Website, you agree to the terms outlined below. These terms ensure that both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our services.

Shipping Costs

Shipping costs are calculated during checkout based on the selected shipment mode and the destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for the shipping cost to the customer.

Dispatch Time

Orders are usually dispatched within 3 to 7 days after payment. Our production team operates Monday - Friday during standard business hours, except on national holidays when the office is closed. In these instances, we take steps to minimize any potential dispatch delays.

Change of Delivery Address

If you wish to change your delivery address, we can accommodate this request as long as the order has not yet been dispatched.

Items Out of Stock

If an item is out of stock, we will dispatch the available items immediately and ship the remaining items once they are back in stock.

Delivery Time Exceeded

If the delivery time exceeds the forecasted timeframe, please contact us so we can investigate the delay.

Parcels Damaged in Transit

If a parcel is damaged during transit, please reject the delivery from the courier if possible and contact our customer service team immediately. If the parcel was delivered in your absence, please contact customer service for further instructions at hello@blin.ke.

Duties & Taxes

• Sales Tax: Sales tax has already been applied to the price of the goods displayed on the Website.

• Import Duties & Taxes: Import duties and taxes for international shipments may be payable upon arrival in the destination country. This varies by country, so please be aware of these potential costs before placing an order. If you refuse to pay duties and taxes upon arrival, the goods will be returned to Blink Digital at your expense, and you will not receive a refund for the value of goods paid.

Process for Parcels Damaged in Transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for Parcels Lost in Transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Customer Service

For all customer service inquiries, please email us at hello@blin.ke.