Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the e-receipt or proof of purchase.

Refunds will not be issued for change-of-mind returns after receiving the items. Refunds will only be considered for cases where the item is defective, non-functional upon arrival, and has not been tampered with by the customer.

To start a return, you can contact us at hello@blin.ke. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will be responsible for paying your own shipping/transport costs for returning your item. Shipping/transport costs are non-refundable.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and resolve it.

Lost/Misplaced Card

We will not be liable for lost/misplaced items due to personal negligence. In the event that you have lost or misplaced your Blink Card, we do one card replacement for half the initial cost annually. We then link your existing account to your replaced purchased Blink Card. Please reach out to us via hello@blin.ke for assistance. Upon reporting, the card will be non-functional within 60 minutes from the reported time.

Warranty Coverage

All Blink Card products, including bundled products, are covered by a complimentary 30-day limited warranty from the date of purchase. Customers may also opt for extended coverage options, which extend the warranty period up to 2 years.

This warranty covers defects in materials and workmanship. During the warranty period, Blink Digital will, at its discretion, repair or replace any product that proves defective in materials or workmanship.

This limited warranty does not cover issues caused by conditions, malfunctions, or damage not resulting from defects in materials or workmanship. These conditions may include, but are not limited to, accidental damage, misuse, abuse, wear and tear, and unauthorized repair or modification.

To obtain warranty service, contact us via hello@blin.ke within the warranty period. Please provide proof of purchase, including the original sales receipt or invoice, to process a warranty claim.

Contact Us

For more inquiries, you may reach out to us via hello@blin.ke.